If you are not satisfied with your purchase, you have 30 days to return your order for a refund.
Purchases made on Cleanerobot.com are covered by a 30-day money-back guarantee. If for any reason you are not satisfied with your purchase, simply return the item to us in the original packaging within 30 days of receipt.
Returned items must be new and unused, with original packaging intact. If your item comes with a free gift, the gift’s value will be deducted from the total refund.
Shipping charges are non-refundable.
You may want to return your order due to any of the following reasons:
1. You ordered an incorrect product
2. You want to change to a different product
3. You do not like the product
4. You ordered the wrong quantity
5. You are unhappy with the product for any reason
If you have received a damaged or defective product, please contact us at: (+1) (716)-817-0585 or email us at [email protected]. Please provide the information below:
- The Order Number from your purchase
- Your name and phone number
- A brief description of the problem
If it is determined that the product is damaged due to manufacturing defects, we will ship a replacement product to you free of charge.
If the return is due to other reasons, you will be charged a 15% restocking fee and the cost of shipping the product back to us.
Please allow 7-10 business days for us to receive your return. Once we receive your return, we will process the refund within 3-5 business days.